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Kempohands
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Posts: 2
Joined: Tue Jan 31, 2017 9:34 pm

iPhone 7 / injury report is all black

Fri Feb 10, 2017 10:53 pm

When emailing the injury report from my iPhone 7s plus the PDF attachment is solid black. I can see the report in the app just fine but when I look at the email in my sent folder and inbox, it is black. I am testing with another iPhone 7 user and he is also seeing the PDF attachment as a black sheet.

Arthur
 
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BTCSupport
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Joined: Mon Mar 31, 2014 1:13 am

Re: iPhone 7 / injury report is all black

Fri Feb 10, 2017 10:55 pm

After researching - this appears to be a bug in iOS 10.2 restricted to iPhone 7. No other phones are having this issue so we're looking into work-arounds for this problem to see if we can make it work for iPhone 7 users.
 
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Re: iPhone 7 / injury report is all black

Mon Feb 13, 2017 2:59 am

Good news - it took most of the weekend, but the development team was able to identify the issue with iPhone 7's and create a new rendering process for the pdf files.

The new version - 2.1.0 - is out for testing in TestFlight now and should be available shortly after that.
 
Kempohands
Topic Author
Posts: 2
Joined: Tue Jan 31, 2017 9:34 pm

Re: iPhone 7 / injury report is all black

Mon Feb 13, 2017 8:38 pm

I was able to successfully complete and email an injury report on my iPhone 7 and it is working great.
 
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BTCSupport
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Re: iPhone 7 / injury report is all black

Mon Feb 13, 2017 9:23 pm

Excellent!

One more day of beta testing I think and we'll release this version! Thanks for joining the testing team and participating in the process.
 
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BTCSupport
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Re: iPhone 7 / injury report is all black

Tue Feb 14, 2017 11:18 pm

This issue was fixed in version 2.1.0

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